Here are some steps you can try on your own that may help resolve your issue:

  • Ensure a strong Internet connection signal (moving closer to WiFi router, checking, etc.) - slow or unstable connections are one of the common reasons for errors

  • Try to refresh the page, and if this doesn't help try a hard refresh

  • Try restarting your browser or the desktop app

  • Try turning off your ad-blocker, or if you are using Brave browser, lower your shields

  • Try using an incognito tab  

  • Try a different browser, wifi network, or computer overall

If all of these fail, please e-mail with more information including your Audius Profile URL & a description of the issue.

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